At 99isolutions.com, we value our customers and strive to provide high-quality digital products. Since our products are delivered instantly upon purchase, we have specific policies regarding cancellations and refunds, as outlined below.
Cancellation Policy
Orders for digital products cannot be canceled once the purchase is completed, as they are instantly delivered or accessible.
Please review product details carefully before making a purchase to ensure compatibility and suitability for your needs.
Refund Policy
Due to the nature of digital products, all sales are considered final and non-refundable, except in the following cases:
Eligible Refund Cases:
Defective or Corrupt Files – If the product is unusable due to a technical defect, we will provide a replacement or issue a refund.
Incorrect Product Delivery – If you receive the wrong product, we will provide the correct item or process a refund.
Non-Delivery of Product – If you do not receive access to your purchased product within [X] hours of payment, please contact us for assistance.
Non-Eligible Refund Cases:
Change of mind after purchase.
Accidental purchases.
Incompatibility with your system or software (please check product specifications before purchase).
Failure to download or access the product due to personal technical issues.
Refund Request Process
If you believe you are eligible for a refund, follow these steps:
Contact us at info@99isolutions.com within 7 days of purchase.
Provide your order ID, proof of purchase, and a description of the issue.
Our team will review your request and respond within 7 business days.
If approved, refunds will be processed via the original payment method within 15 days.
Chargeback & Dispute Policy
If you experience an issue, please contact us before initiating a chargeback or dispute with your payment provider.
Unauthorized chargebacks may result in account suspension and loss of access to future purchases.
Contact Us
For any questions regarding cancellations or refunds, reach out to:
📧 info@99isolutions.com
